Excellent customer service
Cindy - Winston-Salem, NC
The Plumbing and Air service company employs a good bunch of guys who took care of my HVAC needs. The service guys were honest and showed me everything that was wrong with the unit and gave me several alternatives as to how to solve my HVAC issues. They had their salesperson, Donny come over in less than an hour to provide me with an estimate on replacing the unit since my HVAC was dying. Donny is an excellent sales person and explained everything in a very clear and informative manner. They were able to get me in the following day and had a brand new system installed so ease my mind of my new condo purchase. A+++
Darlene - Greensboro, NC
Devin did an excellent job from beginning of my service to the finished. He had patience explaining what was wrong with the water heater and how he corrected the problems.
Patrick - Summerfield, NC
Both texts were very professional and honest. They did not try to sell me something I didn’t need. I would definitely recommend them to my friends.
Aimee - High Point, NC
Professional and excellent
Mike - Summerfield, NC
Good job , nice company .
More Reviews from Satisfied Customers!
Just a note to tell you about my service on 4/23. Late Saturday afternoon, I noticed a gurgling noise and water draining from my air conditioning unit inside my condo. I knew it wasn't normal so I went online to find someone to come look at it. I accessed your website, called the emergency number and within minutes, Jason called me back. He sent a plumber, Mike, to look at my unit. He cleaned the drains, but that did not resolve the issue. Immediately he was on the phone to tell someone that the coils were freezing and told me that an HVAC guy was coming to look at my problem. 45 minutes later he, Steve, arrived. Within minutes it was fixed.
I needed freon in my air conditioning unit. I was very impressed with the professionalism of your employees. The first thing Steve said to me was "I apologize for not having my uniform on". He was very respectful of my property, taking his shoes off because he didn't have his booties! When he had finished with the job, he sat down with me at my kitchen table to explain the bill and the services he had performed. He even took the time to make sure I had the air conditioning filter in correctly.
It was a very positive experience for me, and I just wanted you to know. You have a very professional staff that you should be very proud. I will recommend your company to the residents of my community and I will call your company for any future needs.
Thank you, it was a pleasure doing business with the people of your company!"
- Joyce K.
"In addition to cleaning two hopelessly clogged drains, the Plumbing Service Company literally saved my house from burning to the ground. During a routine check of my hot water heater, the technician found a wire that was shorting out and had already burned through some insulation. Given a couple more months, it's likely that the short would have caused a fire. I always recommend the Plumbing Service Company to my friends and family."
- John M.
"I had the pleasure of working with Matt Hord with The Plumbing Service Company while selling a home to a very important client. Matt is extremely professional, timely, and competent. I can see why his Company is so successful. I would not hesitate to recommend Matt to my clients, family, and friends in the future."
- Jamie Harrelson, Prudential Carolinas Realty
"I highly recommend The Plumbing Service Company. They responded quickly to my distress call, showed up on time, and quickly fixed the problem. I will definitely use them again!"
- Donna Stanley
"Matt Hord is an excellent plumber. He has been in the business for many years and is very knowledgeable. Matt has performed a number of plumbing service calls at my home and at the homes of my friends and family. Matt is fair in his pricing, he fixes the problems and respects your property. I gladly recommend Matt Hord and The Plumbing Service Company."
- Tom Henderson
"I have been a homeowner for a lot of years, but my recent maintenance experience resulted in such a pleasant occurrence that I feel impelled to share. My heating and air conditioning unit had to be replaced, as well as my well pump required major up-grading. I contacted "The Plumbing Service Company" for a proposal for correction of my problem. As a result, these people not only quoted a desirable price, but arranged for an appropriate schedule to complete the two separate projects. The work was completed by the very most capable work force, using quality materials and with a minimum of inconvenience to my household! We are most happy to have dealt with "The Plumbing Service Company".
- John Murphy (High Point)
"I wanted to tell you that I used your service last week. I needed a plumber at short notice and I was really impressed with the work and the customer service, so much so that I will be calling today to book another service from you."
- Julie Crayne